Privacy Policy

Your privacy is important to us. Sandras Secondhand Bookstore values your privacy and understands the importance of keeping your personal information secure.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet; login; email address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We collect such non-personal and personal information for the following purposes:

1. To provide and operate the services.

2. To provide our users with ongoing customer assistance and technical support;

3. To be able to contact our visitors and users with general or personalised service related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred non personal information, which we or our business partners may use to provide and improve our respective services;

5. To Comply with any applicable laws and regulations.

Online Transactions.

Our Company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, Stripe and PayPal. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communication

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone or text message.

Delivery Policy

We use Australia Post to deliver items anywhere in Australia. When ordering online you will receive an email confirming your order details. We will send your book within three working days via Australia Post. Delivery via Australia Post Can take within 3-7 days to arrive. Cost and delivery time for combined postage will be calculated on request.

Returns Policy

Sandras Secondhand Bookstore complies with Australian Consumer laws regarding returns and refunds. Please choose carefully as we do not offer refunds for change of mind or if you have selected the wrong product.

We are happy to refund your purchase should the item be damaged or we have made an error in filling your order. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you prepay all postage. You are responsible for any loss, theft, or damage during transit; consider purchasing shipping insurance from your carrier. Sandras Secondhand Bookstore will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Should you have any further enquiries regarding returns please do not hesitate in contacting us.